Customer Engagement Framework

The key first step to the right solution is understanding the problem. By talking to you in depth, we can fully evaluate your challenges and the opportunities you’ll gain by solving them.

Then we can put our digital consultancy minds to finding the easiest and most manageable solutions to get you on the road to digital transformation, at a pace which suits you.

Understanding your business vision helps us clearly see where you want to be. If you already have a vision for tomorrow, that’s great and we can work with it. If not, we can work with your key stakeholders to create this together.

This approach will help us design the ideas generation workshop that is right for you.

The secret of inspiration is idea generation. That’s why idea workshops are our chosen tool to help ourselves and our clients to innovate. It’s a great way to get your whole business thinking and working together, so expect lots of post-it notes, hot coffee, inspiration and team work.

As ideas get fine-tuned and worked on, we bring our technology implementation and integration expertise into play, making sure that potential solutions fit in with your digital vision.

It’s always wise to test before you invest, and our digital acceleration process makes that possible. We’ll create a technology platform and carry out rapid prototyping with you. In real terms, that means taking your best idea forward, creating it on the cloud, and testing it with a small subset of users.

Whatever works best can be scaled up and rolled out to become your next big thing. If ideas don’t work, you can quickly move on to the next without losing time or money.

Having worked out the shape your business innovation takes, it’s time to bring it all together. This is where you can take inspiration from Infomentum’s expertise in aligning the right people, technology and resources required to deliver the right solution, on time and on budget. 

From initial planning and design to final launch and beyond, you will get outcomes that shape up to your visions – even when change re-shapes projects along the way.

• Sprint 0 - We will get all the stakeholders and project team round the table to explore and cover project requirements from every angle; 
• Strategy & Roadmap - Our ideas generation workshops will help identify and prioritise the main themes and features and create a roadmap for product delivery.;
• Enterprise Architecture - We will define the solution's principles and practices, outline its components. 

The best way to move ahead is with team unity and customer confidence behind you. By working in short development cycles, we can deliver the agreed functionality at a sustainable pace, adapt to changes fast and review progress and priorities frequently across our fully integrated team.

To maximise efficiency our DevOps team also automates our tests and deployments. 

• Infrastructure Provisioning (DevOps) - We manage and provide Infrastructure services leveraging Cloud providers. Using DevOps practice we provide easy maintenance, configuration management and active monitoring. 
• Development Sprint - When it comes to project delivery we live and breathe Agile methodology. Though business priorities change constantly the Agile allows us to achieve continual improvement and flexibility;
• Continuous Integration (DevOps) - In order to achieve maximum efficiency and ensure that each and every change is put through the same pipeline we automate our test and deployment processes.

   

It’s not just planning, documentation and collaboration that are keys to successful project launch. Our team always give the launch and closure (validation) phase the special attention and heightened level of support it deserves, ensuring it co-ordinates and dovetails with other areas of the customer’s business.

• User Acceptance - We always engage end-users in User Acceptance Testing (UAT), which is defined and agreed during the Sprint 0 phase;
• Performance & Security Testing - We offer a range of capabilities and tools for validating performance, accessibility, SEO technical issues and, to some extent, security vulnerabilities;
• Automated Testing (DevOps) - The key aspects including code changes, functionality, security and performance are exhaustively tested using our Continuous Integration tools (DevOps).

Project launch is not the end of any Infomentum project. Part of the reason we have a zero tolerance project failure rate is our continued support post-delivery. By closely working with you we assess the service operational requirements and translate them into policies, processes and procedures.

• Knowledge Transfer - During the transition stage we offer a set of well-documented handover sessions and training;
• Training - Throughout the project delivery, we provide regular, short testing periods accompanied by training. In the later stages, these training sessions become the basis for more extensive tailored training workshops;
• Support Handover - Upon successful end of the warranty period, the solution transitions to a 'business as usual' support model.

Whether the project was delivered by us or you are looking for a new digital acceleration partner, our 24x7 Managed Services will guarantee that your business sustains its momentum, offering a level of support that fits your requirements best. 

Engaging our Application Support and Platform Management Services brings many benefits: 

• We offer complete peace of mind that your solution is managed by a highly experienced team.
• We ensure you’re working alongside the same delivery team that designed and delivered your project.
• We think and act proactively to sustain performance of your solution, rapidly resolving issues often before you’ve raised them.
• We use best practices to manage everything from incidents to security. Our governance is transparent and well-structured.
• We make security the core of our approach by applying the latest patches and prioritising security-related incidents.
• We make continuous improvement part of the service, not an optional extra.

As part of our Cloud Managed Services we provide daily IT management and technical support for cloud-based services. We automate and enhance your business operations in the Cloud.  

Often, internal IT departments do not possess the skills to effectively monitor and maintain a cloud environment. In these situations, Infomentum can help to manage cloud security, computing, storage, network operations, application stacks, vendors and more.

Proactive monitoring is an integral part of our IT Managed Services offering. The type and level of monitoring can vary and depends entirely on the customer’s requirements.

Incorporating DevOps help us to achieve truly proactive monitoring, not just reactive. It finds ways to improve the quality of the supported system before problems even occur.