Automation Services &
Robotic Process Automation (RPA)

• Business context - summarise your business plan so that everyone knows what they are working towards.
• Stakeholder engagement - onboard domain/ department/ system owners, understand their objectives and get their buy-in for a smooth adoption.
• Business Prioritisation - the automation pipeline is defined based on your business objectives. The processes that can be automated are also identified and the process metrics, input readiness and technology landscape are recorded.
• Manual processes analysis  - analysis of the proportion of the process to be automated. We do this by applying the criteria covering the number of personnel in the process, the number of hours per day per employee spent, the number of times per year per employee spent and the average pay per hour.
• Process Mining - optionally we use Process Mining to reverse engineer and draw a complete end-to-end landscape of processes in your organisation. The generated visualisation helps understand deeper how these processes are used, the existing variants and much more.
• Strategic analysis - Is RPA an ultimate goal or an intermediate solution while API integration is created?

• ROI Analysis - the calculation of savings for one year. This is determined by a combination of manual hours saved, quality improvement through error reduction, productivity gain, improved business agility, increased customer satisfaction & brand awareness and improved regulatory compliance & data governance.
• Platform set-up - prepare the environment to execute bots, and make sure the security and access to systems are configured.
• Agree and document the design principles & development standards.

• Installations of the necessary software on servers and laptops.
• Define CX - the end goal of automation in layman's terms and define the customer experience. This includes the output of automation and the format it is received in. Any training required is also identified.
• The hands-on design includes optimal recorders, commands for extracting data, identifying & handle any object for dynamic properties, solutions and any hurdles. We also detail any predicted scenarios.
• Define Modules - the building blocks of the automation, creating re-utilisable functions and subfunctions.
• The Monitoring Plan defines who monitors the bots, how automation picks up where it left off and how errors are handled.
• Process Workflow - we define if the current process or personnel need to be adjusted to effectively utilise automation.
• First Robot- It is time to build your first robot!

Complete the framework with us to receive:

• Center for Enablement (C4E) with clearly defined roles (with training & onboarding strategy) and communication strategy.
• Governance - a clear set of standards and principles to apply during delivery.
• Roadmap - a clear roadmap to delivering user-centric services for your business.
• Scalability Plan - a strategic scalability plan to ensure that you get the most out of your RPA programme.